Product Requirements Document- contd from previous post.

 

 

Owner	Saurabh C.
Status	WIP
Status Updated	2024
BRD

 

Version Control

Version #	Date	Status	Owner	Reason for Change

Glossary of Terms

Provide details of any abbreviations. acronyms or other terms you use within this document

Term	Meaning

 

Project Team

Provide details of the people working on this project and their roles

Name	Department	Role
Saurabh C.	Education Technology	Researcher
Prof. Anil Mammen	CETE	Guide & Mentor

 

 

 

 

Problem Statement

The primary challenges include:

Inadequate English language skills for Communication:

The deficiency in communication skills among students is a multifaceted challenge, rooted in various reasons that collectively hinder their capacity to connect effectively with others. Of particular concern is the undervaluation of communication skills, especially in the domains of speaking, writing, and understanding English language, which has made inferior these crucial abilities to a secondary status until recent times. This oversight, however, carries significant consequences, as it can render an individual, despite possessing exceptional expertise in a specific field, an underutilized and potentially unproductive resource.

Navigating the Selection Process:

The transition into the workforce involves a rigorous selection process, typically involving written and aptitude tests, group discussions, interviews, and resume writing. Many students find it challenging to navigate these assessments effectively, despite their academic prowess.

Building Professional Relationships:

Beyond individual knowledge and technical proficiency, the professional presentation of one’s ideas, building effective and functional relationships with colleagues, superiors, and other stakeholders are essential for success in a professional setting. Many students may not be sufficiently prepared for this aspect of their careers. Recognizing communication skills as a linchpin in professional success is pivotal, and individuals need to master the art of effective verbal and written expression. This involves not only the grammatical nuances of language but also an understanding of corporate etiquette and behavior.

 

Objectives

The course aims to equip students with essential communication skills in English by delving into various aspects of language proficiency and effective communication. The content is organized to ensure a comprehensive coverage of the subject matter making use of Task based learning.

 

 

 

 

Goals

 

Session 1: Introduction and Communication Skills

Goal:

Baseline: Assess participants' current communication skills and understanding of professionalism, considering their formal English medium education and language training.

Target: Enhance participants' communication skills and reinforce their understanding of professionalism in the context of job interviews and workplace scenarios.

Timeline to Reach Target: By the end of Session 1.

Session 2: English Language Proficiency and Etiquette

Goal:

Baseline: Evaluate participants' existing English language proficiency and communication etiquette, building upon their formal education.

Target: Further improve participants' English language proficiency and refine communication etiquette to align with professional standards.

Timeline to Reach Target: By the end of Session 2.

Session 3: Mock Interviews and Feedback

Goal:

Baseline: Assess participants' readiness for job interviews, considering their educational background and prior training.

Target: Provide practical interview experience and targeted feedback to fine-tune interview skills and professionalism.

Timeline to Reach Target: By the end of Session 3.

Session 4: Interview Etiquette and Follow-Up

Goal:

Baseline: Review participants' understanding of interview etiquette and post-interview communication, given their prior education and training.

Target: Reinforce interview etiquette and offer guidance on effective post-interview communication strategies.

Timeline to Reach Target: By the end of Session 4.

Session 5: Resume Writing and Application Process

Goal:

Baseline: Evaluate participants' proficiency in resume writing and application skills, considering their formal education and language training.

Target: Enhance participants' ability to craft professional resumes and cover letters tailored to their career aspirations.

Timeline to Reach Target: By the end of Session 5.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Solution Description

 

The proposed intervention is designed as an in-person learning experience, emphasizing a task-based learning approach. The learners will enter the program with a baseline knowledge that will serve as the starting point for their educational journey. Throughout the intervention, participants will engage in tasks that progressively build upon their existing knowledge, culminating in a comprehensive understanding of real-time workplace scenarios, specifically within the education industry.

The core of the learning experience is rooted in hands-on activities that simulate authentic workplace challenges. These tasks are carefully structured to mirror situations commonly encountered in the education industry. The aim is to provide learners with a practical and immersive understanding of the dynamics, demands, and problem-solving aspects of their professional domain.

One distinctive feature of the intervention is the intentional integration of digital technology. Participants will actively use internet-operating devices, such as smartphones or laptops, during the face-to-face sessions. This purposeful inclusion of technology serves a dual purpose: it aligns with the current trends in the industry, and it provides learners with a firsthand experience of leveraging digital tools for problem-solving.

The tasks assigned to participants involve using their devices to devise solutions for everyday challenges encountered in the education sector. This approach not only enhances their technological proficiency but also equips them with practical skills that can be directly applied in their professional roles. The use of real-life scenarios ensures that the intervention is not merely theoretical but has immediate relevance and applicability to the learners' work environment.

In summary, the intervention is a dynamic and interactive learning experience that progresses from foundational knowledge to a comprehensive understanding of workplace scenarios. Through a task-based approach and the integration of digital technology, participants are empowered to actively engage with, analyze, and address real-world challenges, fostering a practical and impactful learning experience.

The session breakdown of the entire intervention along with the outcomes is provided below. The tasks and their relevance with respect to the outcome is also explained.

 

 

 

 

 

Session 1: Introduction and Communication Skills

Objectives:

English Language Skills:
Expand vocabulary for professional communication.
Introduce common phrases and expressions used in interviews and at workplace.

Communication:
Improve verbal and non-verbal communication skills.
Discuss the impact of effective communication on job interviews and at workplace.

Professionalism:
Define and emphasize the importance of professionalism in interviews and at workplace.
Discuss the role of communication in creating a positive first impression.

Technology:
Introduce technology tools for virtual communication.
Address common technical challenges in communication platforms.

Tasks:

Vocabulary Building Exercise:
Participants create a list of job interview-related terms.
Discuss and share the terms in pairs, emphasizing pronunciation and usage.

Role-Play Introduction:
Participants engage in short role-plays introducing themselves in a professional context.
Peer feedback is given on language use, clarity, and confidence.

Outcome:

Participants will have enhanced communication skills and a basic understanding of professionalism, setting the foundation for successful job interviews.

Outcome Explanation:

These tasks immerse participants in language related to job interviews, enhancing vocabulary and providing an initial practice in professional communication. The role-play exercises lay the foundation for effective communication skills.

 

 

 

 

 

 

Session 2: English Language Proficiency and Etiquette

Objectives:

English Language Skills:
Focus on grammar and syntax for professional communication.
Practice constructing clear and effective sentences.

Communication:
Enhance non-verbal communication skills.
Discuss the importance of tone and intonation in spoken English.

Professionalism:
Emphasize the connection between language proficiency and professionalism.
Discuss interview etiquette and its impact on the selection process.

Technology:
Review and practice using technology tools for language improvement.
Conduct virtual scenarios emphasizing proper communication etiquette.

Tasks:

Grammar and Etiquette Quiz:
Participants take a quiz focusing on grammar rules and communication etiquette.
Discuss correct answers and address any misconceptions.

Simulated Etiquette Scenarios:
Participants engage in virtual scenarios where they practice proper communication etiquette.
Group discussion follows, emphasizing key etiquette points.

Outcome:

Participants will demonstrate improved English language proficiency, refined etiquette, and an understanding of its importance in interviews and at workplace.

Outcome Explanation:

The quiz reinforces grammar rules and communication etiquette, ensuring participants have a solid understanding. Simulated scenarios provide practical experience, helping participants internalize proper etiquette in different situations.

 

 

 

 

 

 

Session 3: Mock Interviews and Feedback

Objectives:

English Language Skills:
Apply language skills in simulated interview scenarios.
Receive constructive feedback on language usage.

Communication:
Demonstrate effective communication in a mock interview setting.
Practice active listening and responding appropriately.

Professionalism:
Evaluate professionalism in mock interviews.
Discuss common pitfalls and how to avoid them.

Technology:
Conduct mock interviews using virtual platforms.
Address any technology-related concerns or challenges.

Tasks:

Mock Interview Rotation:
Participants rotate through mock interview stations, playing the roles of both interviewee and interviewer.
Peers and facilitators provide constructive feedback on language use and professionalism.

Self-Reflection Exercise:
Participants reflect on their mock interviews, identifying strengths and areas for improvement.
Small group discussions help participants exchange feedback and insights.

Outcome:

Participants will gain practical experience, receive feedback, and refine their communication and professionalism in a simulated interview environment.

Outcome Explanation:

Through the mock interviews, participants gain practical experience and receive feedback on language proficiency, communication, and professionalism. The self-reflection exercise encourages self-awareness and continuous improvement.

 

 

 

 

 

Session 4: Interview Etiquette and Follow-Up

Objectives:

English Language Skills:
Practice polite and professional language for interview scenarios.
Discuss etiquette in various communication contexts.

Communication:
Address the importance of verbal and non-verbal etiquette in interviews.
Emphasize the art of effective question-asking and answering.

Professionalism:
Reinforce the concept of professionalism throughout the interview process.
Provide tips on maintaining a positive and respectful demeanor.

Technology:
Discuss the role of technology in post-interview communication.
Provide guidance on using email and other communication tools.

Tasks:

Post-Interview Email Exercise:
Participants draft thank-you emails after a mock interview.
Feedback is given on language tone, formality, and content.

Etiquette Role-Play:
Participants engage in role-plays simulating various post-interview scenarios.
Peer feedback focuses on etiquette and professionalism.

Outcome:

Participants will demonstrate advanced interview etiquette, effective communication, and understand the importance of professionalism post-interview.

Outcome Explanation:

These tasks simulate real-world post-interview scenarios, allowing participants to apply language skills in expressing gratitude professionally. The role-plays reinforce etiquette concepts and provide opportunities for refinement.

 

 

 

 

 

 

Session 5: Resume Writing and Application Process

Objectives:

English Language Skills:
Improve writing skills for resume and cover letter creation.
Discuss language nuances for effective self-presentation.

Communication:
Focus on written communication skills for job applications.
Address the importance of a compelling cover letter.

Professionalism:
Highlight the role of a well-crafted resume in projecting professionalism.
Discuss the dos and don'ts of resume writing.

Technology:
Explore online platforms for resume creation.
Discuss how technology influences the recruitment process.

Tasks:

Resume Creation Workshop:
Participants use online platforms to create or update their resumes.
Peer review and feedback sessions focus on language usage and professionalism.

Cover Letter Drafting:
Participants draft cover letters for specific job scenarios.
Facilitators provide guidance on language nuances and content.

Outcome:

Participants will develop strong written communication skills, create professional resumes, and understand the role of technology in the application process.

Outcome Explanation:

Participants actively engage in creating professional documents, applying language skills to construct effective resumes and cover letters. Peer reviews and facilitator feedback ensure alignment with language proficiency and professionalism goals.

 

 

 

 

 

 

Session 6: Technology in the Workplace

Objectives:

English Language Skills:
Introduce workplace-related vocabulary.
Discuss language nuances in professional settings.

Communication:
Explore communication tools used in the workplace.
Practice effective communication in a team setting.

Professionalism:
Discuss professionalism in various workplace communication scenarios.
Emphasize the importance of clear and concise communication.

Technology:
Explore workplace technologies and their impact on communication.
Address challenges and solutions related to workplace technology.

Tasks:

Virtual Team Collaboration Exercise:
Participants collaborate on a virtual project using communication tools.
Discuss challenges and successes, emphasizing effective virtual communication.

Technology Case Study Discussion:
Participants analyze a case study on workplace technology implementation.
Discuss language used in the case study and its implications on communication.

Outcome:

Participants will gain insights into workplace technology, improve communication in a professional setting, and understand the connection between technology and professionalism.

Outcome Explanation:

Through collaborative exercises, participants practice effective communication in a virtual environment, applying language skills in a technology-driven workspace. The case study encourages critical thinking about the intersection of language, communication, and technology.

 

 

 

 

 

 

Session 7: Final Assessment and Future Development

Objectives:

English Language Skills:
Apply language skills in a final assessment.
Demonstrate proficiency in workplace-related communication.

Communication:
Showcase effective communication in a variety of scenarios.
Receive feedback for further improvement.

Professionalism:
Demonstrate professionalism in diverse workplace situations.
Set goals for continuous professional development.

Technology:
Apply technology skills in a final assessment scenario.
Reflect on the role of technology in personal and professional growth.

Tasks:

Comprehensive Workplace Communication Scenario:
Participants navigate a comprehensive scenario, incorporating various aspects covered in the course.
Facilitators assess language proficiency, communication, and professionalism.

Individual Development Plan Creation:
Participants create an individual development plan based on their assessment feedback.
Group discussions allow participants to share goals and strategies.

Outcome:

Participants will undergo a final assessment, receive constructive feedback, and outline future development goals based on their performance in the program.

Outcome Explanation:

The final assessment integrates all aspects of the course, allowing participants to showcase their language skills, communication, and professionalism. The individual development plan empowers participants to set goals for ongoing improvement and future professional development.

 

 

 

 

User Stories

Aanya loves computer science and dreams of creating amazing software. In her final year, she's determined to make a mark globally. Aanya spends a lot of time coding, solving problems, and learning new things. Her big goal is to work on exciting projects and maybe study abroad.

Besides coding, Aanya knows the importance of speaking good English in the tech world. She's not just great at coding but is also working hard to improve how she talks and presents herself. Aanya is always curious and loves exploring the latest in technology.

Motive - Aanya recognizes that effective communication is a key to success in the global tech industry. Despite being brilliant at coding, she understands that presenting ideas clearly and confidently is crucial for working on international projects or pursuing further studies abroad. Aanya's motive to learn communication and soft skills is driven by her aspiration to not just be a great coder but also a well-rounded professional who can collaborate, articulate ideas, and thrive in a global tech environment.

 

Shree is a friendly final-year student who's good at studies and making friends. Always thinking ahead, Shree wants to get a job before finishing college. Known for bringing people together, Shree is the go-to person in college.

Even though Shree is comfortable in social situations, English can be a bit tricky. There's a realization that speaking good English is super important for getting a good job. Despite feeling a bit nervous sometimes, Shree is determined to get better at English and be more confident. When not in class, you'll find Shree organizing events and enjoying college life.

Motive - Shree, aiming to secure a job before graduation, understands the significance of communication and soft skills in the professional world. While excelling in academics and being socially active, Shree is aware that strong communication is the key to impressing potential employers and excelling in interviews. Shree's motive to learn these skills is motivated by the desire to present themselves confidently, overcome language barriers, and stand out in the competitive job market

 

Assumptions

 

·       If a learner is equipped with the intricacies of language, the ability to make their idea understood by another person becomes easier.

·       If a learner is exposed to task-based learning for communication training, it makes their expression more refined. (as it exposes one to diverse situations and contexts, though hypothetical)

·       If a learner is enabled with a self-correction mechanism using ITE, it raises their chances at a lifelong learning journey.

 

Content Requirements

The content is totally taken from free sources available on the internet. No new content other than what the students create will be a part of the course.

Operational Requirements

The course will require the students to carry an Internet operating Device (IOT) with a functional internet connection.

Release Plan

The intervention is still in its nascent stages. We are planning to conduct an intervention in an educational institution.

 

Open Questions